Installation Guide

Use this guide to install Shure SystemOn on a Windows server. After completing installation process, use the software to manage Shure devices over the network:

  • Automatic discovery of devices on the same subnet as the server machine.
  • Add devices from other subnets through the software interface.

Contact Shure for More Information

Shure System Support provides regional support teams with in-depth knowledge of Shure devices, digital audio networking, and best practices for your installation. If you encounter any issues during installation or setup of the software, contact Shure System Support for assistance. In the Americas region, you can call 847-600-8541 or visit to find your local support contact.

Installation Checklist

Before installing SystemOn, have these items ready to streamline the setup process:

  1. Activation ID from your license purchase or trial
  2. Minimum firmware requirements for your Shure devices
  3. A list of all IP addresses for devices on separate subnets
  4. Information to implement users and notifications
    1. LDAP server
    2. SMTP
    3. Twilio account for SMS text messaging

System Requirements


Device Firmware

SystemOn supports the following device firmware versions:
  • MXW: 4.0.6–4.0.7
  • ULX-D: 1.17.34–2.0.19
  • SCM820: 1.3.3
Manage firmware from the Shure Update Utility application (available from

Server (Inbound Ports)

Default ports are shown:
HTTP and Web Sockets Port: 80

Internet Access

  • During software installation (may be required)
  • To send SMS text message notifications


Install Windows Updates

Make sure your operating system is up-to-date before installing Shure SystemOn.

Back Up the MongoDB Database

Set up a backup for your MongoDB database using one of the supported methods:

Integrate SMTP server with SystemOn

After installing the software, connect SystemOn to your SMTP server from the Integrations page. SMTP is required to recover usernames and reset passwords, including the password for the built-in admin account.


System memory

3 GB of RAM available

Hard-disk space

2 GB available


Dual-core minimum

Operating System

The follow operating systems are supported on a physical or virtual machine:

  • Windows Server 2012 R2 (recommended)
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 8.1 (Professional or Enterprise), 64-bit edition

Web Browser

Supported Versions

  • Chrome 53
  • Safari: 9.1
  • Internet Explorer 11
  • Windows Edge 25

Automatic Configuration Updates

The following settings are automatically made during the installation of Shure SystemOn.

Installer Prerequisites

The following prerequisites are automatically added during the installation process:

  • PowerShell Community Extensions 3.1
  • Microsoft .NET Framework 4.5.1
  • Microsoft Visual C++ 2010 Redistributable Package (x86)
  • Microsoft Windows Management Framework 4.0
  • Windows Presentation Foundation Pixel Shader Effects Library
  • MongoDB v3.2.0

Windows Firewall

The following rule is required and automatically added during the installation process:

Rule Name: AllowACNMulticastConnect

Enabled Yes
Direction In
Profiles: Domain, Private, Public (the NIC connected to the device network)
LocalIP Any
RemoteIP Any
Protocol UDP
LocalPort 5568
RemotePort Any
Edge traversal: No
Action Allow


Application pool settings

  • .NET CLR version v4.0
  • 32-Bit Applications enabled


After installing SystemOn, the following is automatically updated:

  • IIS service is enabled
  • IIS_IUSRS group allowed read/write access to the application directory
  • A site name called “CWB” is created
  • "CWB" site runs with full .NET trust level

Multi-Subnet Networks

To set up Shure SystemOn to operate across subnets, follow these prerequisites:


  • Valid IP route to all subnets with devices
  • ACN devices are routable from server default gateway

Communication Requirements

The following is required for communication between the server and Shure devices.


  • Unicast traffic capable
  • Server machine requires IP route to all subnets with supported Shure devices

Shure Devices

ACN Multicast

  • Port: 5568
  • UDP Multicast
  • TTL is currently 20 for Windows

Shure Supplemental Discovery

  • IP address:
  • Port: 8427
  • UDP Multicast
  • TTL is 64

Configuring SystemOn After Installation

The following configurations are optional, but they add functionality to SystemOn and make it easier for the A/V support team to effectively manage their Shure devices. Some of these settings may require information from your network administrator.

Connecting to the Device Network

Connect the SystemOn server to your audio network by selecting the correct network interface card (NIC). If more than one NIC is available on your machine, choose the card with an IP address in the same range as your devices.

Select the NIC

Setting up a URL for your Site

You can set up a base URL to access your SystemOn site from a familiar name, like This is the address your team will use to access SystemOn software.

Access SystemOn using a browser

Set up a DNS alias on your DNS controller to access your SystemOn site from a canonical URL. For example, if you create a DNS alias of systemon, you will be able to access this software from: or http://systemon/.

Import Users with your LDAP Directory

Add accounts from your user directory by integrating with your LDAP (Lightweight Directory Access Protocol) database. LDAP integration reduces set up time by importing existing users and simplifies your team's workflow by using the same sign in credentials.

  1. Go to Settings > Integrations > LDAP .
  2. Fill out the required fields according to your LDAP server settings.
  3. Turn on LDAP
  4. Select Test connection to verify the integration is successful.

LDAP Passwords

For users imported from LDAP, passwords are maintained by the LDAP database and referenced by SystemOn during sign in. To avoid a conflict with the database, these users cannot reset their passwords through SystemOn.

Connecting to the SMTP Server

Set up automatic emails to notify your team of important updates to their inventories.

Hi Ellen,

Low battery alert:

MXWAPT8-6Northeast ( has a low battery for the gooseneck transmitter on Channel 3.

Remaining battery life is at 30 minutes.

Dave Jensen, AV Manager

  1. Go to Settings > Integrations > SMTP .
  2. Enter your SMTP server settings.
  3. Test the settings to ensure that the integration is successful.

Set Up SMS Text Message Notifications

Set up automatic SMS text messaging to alert your team of important updates to their inventories. Shure SystemOn uses your Twilio account to facilitate the messages.

Note: An internet connection is required on the server or computer installed with SystemOn

  1. Create a Twilio account at Use information from your Twilio account to integrate with SystemOn:
    • Twilio account ID
    • Twilio Token
    • The "from" phone number for the Twilio account (if set up)
  2. Go to Settings > Integrations > SMS .
  3. Test the settings to ensure that the integration is successful. A message is sent to the phone number entered from the Twilio account.
  4. Add phone numbers for each of your team members by editing their accounts at Users > Users .