General Description

The ShurePlus PLAY Mobile Listening App is a high-resolution music player with advanced EQ controls. Play uncompressed audio files with your iOS or Android mobile device using the music tab. Use built-in Shure EQ presets to customize the sound, or create your own EQ presets in the settings tab. Unlock environment mode and ANC features by connecting to Shure wireless and True Wireless products in the device tab.

Features

  • Import and play multiple, high-resolution and standard file types
  • Customize presets with the parametric graphic EQ
  • Adjust your volume with the full-screen fader
  • Create playlists and organize your music library by playlist, artist, album title, song title, genre, or composer
  • Quickly dial in your sound with EQ preset modes for a variety of listening situations.

The Music Tab

View and sort your music library with categories like playlist, artist, album, song, genre, composer or compilation in the Music tab.

① Search

Tap the icon and search your music library by artist, album, playlist, or song title. Tap Clear to remove saved searches.

② Edit

Tap Edit to add or remove library categories.

③ Recently Played

View recently played files. Tap Show All to view your listening history.

④ Recently Added

View recent additions to your music library. Tap Show All to view the recently added files list.

⑤ Mini Player

Displays the currently playing song. Play or pause the music. Tap to display more detailed track information.

⑥ Navigation Bar

Tap to access the device connection tab, the app settings tab and to return to your music library.

Add Music to Your iOS Device

ShurePlus PLAY can play files that are stored locally in the device's music library. The first time that you launch PLAY, a green dot indicates that files are found on your device and are added to the PLAY music library. Allow a few moments for the songs to appear in the music library. Every time that you open PLAY, the music library syncs with the device. Any changes made to the audio files, for example a song title change, remains consistent across the device.

Tip: For best results, keep the app open to allow for a complete, uninterrupted music library sync. Load time is dependent upon device type and library size. If sync becomes interrupted, simply reopen PLAY and sync will resume.

On your iOS device, enable sync by opening the settings app, Select PLAY from the list of apps, and turn on "Allow PLAY to access Media and Apple Music." Tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played. Play on Android will automatically find files stored on the device. For more ways to add music to your device, see the Add Music sections below.

Add Music Using iTunes

  1. Connect your device to a computer and open iTunes.

    Note: We recommend using the most current version of iTunes.

  2. Select your device icon (next to the Library button).
  3. Select File Sharing from the settings column.
  4. Select ShurePlus PLAY from the list of file sharing apps. You might need to scroll down if you don't see ShurePlus PLAY right away.
  5. Tap Add File... to browse your computer and find the file or files you want to add to your music library.

    Note: Large files may take longer to upload.

  6. Repeat this process to continuing adding files. Once you've selected the PLAY folder from iTunes File Sharing, you can simply drag and drop files from your computer to the PLAY documents window in iTunes.

Add Music Using AirDrop®

  1. Make sure that Receiving is on for the receiving device. Select Contacts Only or Everyone.
  2. Select the audio file on the sending device. Tap Share and then More to access your contacts.
  3. Select PLAY to copy the song to ShurePlus PLAY.

Important: ShurePlus PLAY will not add a track if the file is corrupted and unplayable. Also, PLAY will not add duplicate tracks.

Add Music Using the Files app

You can copy music to the PLAY app from other apps on your device if those apps support file sharing.

  1. Upload audio files from your computer to any cloud-based app on your mobile device.
  2. Open the Files app on your device and locate your uploaded file.
  3. Select the file that you'd like to add to ShurePlus PLAY. For best results, upload one file at a time.
  4. Tap the action icon (the square with an arrow pointed up).
  5. Tap Copy to Play. The Play app will open.
  6. A notification will appear to let you know when your file is successfully imported.

Important: ShurePlus PLAY will not add a track if the file is corrupted and unplayable. Also, PLAY will not add duplicate tracks.

Add Music Using Apple Music

Note: We recommend using the most current version of Apple Music.

  1. Import your Apple Music library into the PLAY library to make those songs available in PLAY.
  2. PLAY will display available songs.
  3. Copy protected music tracks, stored in the cloud or locally, are not supported by PLAY and will be skipped if found in the app.

Add Music to Your Android Device

Activate File Sharing

Some Android devices require you to activate file sharing before you can transfer files into ShurePlus PLAY. When a mobile device is connected to a computer with a USB cable, the device will automatically begin to charge. Follow these steps to allow file transfers.

  1. Connect the Android device to your desktop computer with a USB cable
  2. Open Settings to locate USB connection preferences
  3. Select File transfer
  4. On your computer, locate your device in Windows Explorer
  5. Find the Music folder
  6. Drag and drop files from your computer to the music folder on your device. Any audio files already physically stored on your device will be synced to ShurePlus PLAY when you open the PLAY app.

Important: ShurePlus PLAY will skip a track if the file is corrupted and unplayable. Also, PLAY will not add duplicate tracks.

Add Music Using Other Audio Apps

ShurePlus PLAY will automatically display audio files found in other apps on the device. This is because Android apps can recognize audio files that are stored on the device.

Your Music Library

Sort and view your audio files by using playlist, artist, album, song, genre, or composer categories. Tap Edit on the Music screen to select the categories you want to view.

Music Library playlist view

Tap the filter icon in the upper right corner to sort by name or date created.

Music Library artist view

Artists are sorted alphabetically.

Music Library albums view

Display all available albums or filter to only display albums located within the PLAY library. Sort by name or year of release.

Music Library songs view

Display all available tracks or filter to only display tracks located within the PLAY library. Sort by name, date added or artist.

Within categories, items are organized alphabetically. Tap the Filter icon to view alternate sort options within categories.

Play an Album

Tap on the album that you'd like to play. Tap the first track to hear the whole album.

You can also listen to the album in Shuffle mode. Shuffle plays all of the songs on the album in a random order and stops when all of the songs have been played.

Track View

Playback

① Audio Output

② Play queue (You can also swipe up to view the play queue.)

③ Track artwork

④ EQ information, Volume level

⑤ Track information: Track title, Artist, Album

⑥ Track waveform

⑦ Playback controls: Loop, Previous track, Play/Pause, Next track, Shuffle on/off

The Equalizer

Preset Modes

Use presets to quickly access commonly used listening scenarios. Five selectable 4-band presets optimize settings for gain, equalization, and compression. Play a song and find the preset that you think suits the song best. Then adjust levels as needed.

Preset Application
De-ess
Use to reduce sibilance in speech.
Flat
Listen to your unprocessed tracks. The equalizer is bypassed for an unchanged frequency response.
Loudness
Accentuate the bass and treble frequencies to make the overall sound feel louder.
Low Boost
Raise or lower the bass frequencies.
Vocal Boost
Emphasize the vocal range.

Create Custom Presets

Add new preset

  1. Tap Settings  > EQ to access the equalizer.
  2. Scroll down to tap Add New Preset
  3. Adjust your frequency, gain, and bandwidth parameters. There are three ways to adjust your equalizer. Tap the values to type in a specific number. Tap the - or + to adjust in larger increments. Or, tap and drag the numbered circles for bigger changes.
  4. Tap the check mark to save your new customized preset.

Duplicate a Preset

  1. Select one of the five preset modes and tap Duplicate.
  2. Tap the More Options 3 dots. Tap Edit EQ Preset.
  3. There are three ways to adjust your equalizer. Tap the values to type in a specific number. Tap the - or + to adjust in larger increments. Or, tap and drag the numbered circles for bigger changes.
  4. Tap the check mark to save your new customized preset.

Use Screen Orientation to Adjust EQ

Hold your device in portrait mode to enter numberical EQ parameters. Rotate to landscape mode for a close-up view of the curve.

Use portrait mode to easily select and adjust frequency, gain, and bandwidth.

Use landscape for a close-up view of your EQ curves.

Adjust the Volume

  • From the song playing screen, tap the volume icon. Slide the green bar up and down to adjust volume and tap X to close when you find your listening level.
  • Long press the volume icon until the full-screen fader appears. Slide the green bar up and down to adjust volume and tap X to close when you find your listening level.

Loop

Tap loop for continuous play of a single song or all songs in an album, playlist or play queue. If loop is not selected, play will end once all of the songs have been played.

Shuffle

There are two versions of shuffle play.

  • Play Queue shuffle: Accessible from the song playing view, randomly shuffles all of the songs in the play queue.
  • Album shuffle: Accessible from album view, randomly shuffles all of the songs on the album.

Turn shuffle mode off to continue playing the songs in the original order, minus the songs that have already been played.

Play Queue

To view the play queue, open the track view screen and swipe up or tap the play queue icon in the top right corner.

The play queue is the collection of song queued up for play. Once a song is played, it is removed from the queue.

Pressing play on a song in a new album or playlist will clear the queue. Play will continue from the selected track.

Controls

Press and hold on any artist, album, or song to bring up the related menu options.

Play Next: Adds a song, artist, or album to the top of the play queue.

Play Later: Adds a song, artist, or album to the bottom of the play queue.

Add to Playlist: Adds a song, artist, or album to a playlist that you select.

View Artist: Artist library opens.

View Album: Album opens.

Delete: Delete the song, artist, or album.

Using Playlists

Create a New Playlist

  1. Tap the playlists link on the home screen.
  2. Tap "Create Playlist...".
  3. Enter the playlist name and tap "OK".

Add Music to a Playlist

Add songs from the Songs list

  1. Tap Songs.
  2. Long press the song you'd like to add to your playlist.
  3. Tap Add to Playlist and select the playlist that you want to use.

Add songs from the Playlist

  1. Tap Playlists.
  2. Select your playlist.
  3. Tap the 3 dots at the top right corner to bring up the options menu.
  4. Tap Edit Playlist and Add Songs.

Delete Songs, Albums, Artists, or Playlists

When you delete the PLAY app, any songs that you have uploaded to the app music library are also deleted. Songs stored in other apps are unaffected.

Delete a playlist Long press the playlist you want to remove and tap Delete Playlist. The playlist will be deleted but the songs will remain in the PLAY library.

Delete an artist Long press the artist you want to remove and tap Delete Artist. All songs and albums by that artist will be deleted from the device.

Delete an album Long press the album you want to remove and tap Delete Album. Only that album will be deleted from the device.

Delete a song Long press the song you want to remove and tap Delete Song. The song will be deleted from the device. Or long press a song within a playlist and tap Delete Song to remove the song from the device.

Use the playlist queue to remove a song from a playlist without deleting it from the music library. From the Playback window, swipe up to reveal the play queue. Tap the red circle with the line through it and tap Delete. This will keep the song on the device, but delete it from the playlist.

The Device Tab

Access environment mode and ANC features by connecting to Shure wireless and True Wireless products in the device tab. Ensure that you are selecting your accessory model so that the PLAY app can support the correct sensitivity level.

Warning! Failure to select the appropriate earphone can lead to increased sound pressure levels. Overexposure to excessive sound levels can damage your ears resulting in permanent noise-induced hearing loss (NIHL). Please consult the safety guidelines in the users guide for your earphones for additional information.

The Settings Tab

Use Shure EQ presets to customize the sound, or create your own EQ presets in the settings tab.

Updating the Firmware for Shure AONIC products

Take advantage of additional features and design enhancements by updating the firmware on your AONIC product. To check for firmware updates, connect the AONIC product to a device running the ShurePlus PLAY app, available for Android and iOS.

Follow these steps for a successful firmware update

  1. Enable Airplane mode on your mobile device.
  2. Turn on Bluetooth and pair the AONIC product to your device.

    Attention: Android users, check settings to ensure that both adapters are connected to your device.

  3. Open the ShurePlus PLAY app and select the Device tab.
    • IMPORTANT: Ensure that both earphones or adapters are paired with the device and in close range (for applicable products).

    • If both earphones or adapters do not automatically connect, tap the music tab and then tap back into the device tab.
  4. When an update is available, a green dot will appear next to Firmware Update in the device settings menu.

  5. Tap the caret icon and follow the onscreen step-by-step instructions. The progress bar displays progress percentage for both adapters; it is a single process.

  6. After a successful update, the “Update Completed” confirmation screen appears.
    • Do not power off the AONIC product until the update completes.
    • Note: If the update fails on the first attempt, be sure to quit the app completely before attempting again. You may need to force quit the app to confirm that it isn’t running in the background. Wait 5 minutes before opening the app and attempting again. Check the list below for tips on a successful update.

  7. Confirm the new firmware version as displayed in the About menu (Device screen > … > About > Firmware Version).

Tips to ensure a reliable update

  • Ensure that the mobile device and your AONIC product are powered on and near to one another.
  • Using the product or mobile device while downloading may slow or cancel the update process.
  • Update requires a minimum battery charge of 50% on your mobile device and on the AONIC product.
  • Approximate download time for headphones and earphones is up to 30 minutes.
  • Do not exit the PLAY app and ensure that your screen is on.
  • Do not update in areas with high volume mobile or WiFi wireless activity, like a plane or train station. This interference can significantly slow down or cancel the update process.
  • Ensure that your mobile device is using the most current operating system (OS).

Contact Shure Service and Repair if you experience any issues.

Troubleshooting

Issue Solution
Audio tracks from the cloud do not appear in the app. Only tracks on the device will be visible.
PLAY isn't syncing with my music library. Close and reopen to app to re-establish sync with audio files on the device..
My file does not play in the app. To ensure that PLAY will be able to play the audio, make sure that the file:
  • Is a music file.
  • Is an unprotected asset; not copy protected.
  • Is located on the device; not streaming.
  • Is not corrupted.
Audio sounds too high or too low. Check equalization settings. Select the Flat preset to ensure that you aren't making unwanted adjustments to the audio file.
Headphones won't connect to Bluetooth. Select Device Settings >  > Restore Default Settings >  > Confirm to reset your wireless headphones. This will restore voice prompt language, voice prompt volume, and clear the list of paired devices.

There are two ways to perform a factory reset:

  1. Delete all songs from device About > Delete All Songs
  2. Clear the PDL (Paired Device List) Settings > Forget Devices

Specifications 

System Requirements

System Requirements and Compatibility: iOS

  • iOS: iOS 11.3 and higher
  • iPhone: iPhone 6 and higher

System Requirements and Compatibility: Android

Will work with any Android device with:

  • Android Oreo 8.0 and higher
  • USB Audio Class 1.1 support and higher

Android is a trademark of Google Inc.

Supported Audio Formats

iOS

FLAC Up to 352 KHz
MP3 32 to 320 kbps , 44.1 kHz , 48 kHz
MP4 Audio Audio file extensions: .mp4, .m4a, .m4p, .m4b
AIFF Audio file extensions: .aiff, .aif, .aifc
AAC Up to 352 KHz
PCM/WAV Up to 352 KHz
ALAC Up to 384 KHz

Android

FLAC Up to 352 KHz
M4A Up to 352 KHz
MP3 16 to 320 kbps , 44.1 kHz , 48 kHz
MKV Up to 352 KHz
PCM/WAV Up to 352 KHz
OGG Vorbis Up to 352 KHz