The Stem Ecosystem Devices are designed to be a complete solution by pairing hardware with the Stem Ecosystem Platform. Our Ecosystem Platform allows you to set up, control, and manage all of your rooms and devices through the network.
Access the Stem Ecosystem Platform to set up your devices.
| Hub / Hub Express | Wall | Ceiling | Table | Speaker | Control |
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Connect each of the Stem devices you purchased to your network and place them in their designated spot in the room.
To access the Stem Ecosystem Platform, open the Stem Control app, or type in your device's IP address in your web browser. Access your connected devices through the Ecosystem tab.
Note: The Stem Platform is integrated on every Stem device. The IP address of any Stem device gives you access to the Platform. When working with more than one Stem device, make sure all your Stem devices are connected to the same network.
More information and functionality are available at each of the home screen tabs:
Organization allows you to password-protect all your connected Stem devices with a single password. Default settings do not require a password to access devices.
Rooms allow multiple devices to work together. Click to create your first room.
The Organization setting allows you to password protect your Stem devices with a single password. The Default setting removes the requirement to enter a password to access a device.
The organization password is required to access or make changes to your Ecosystem devices. Organization information is stored within each device. Only one password is allowed per organization, only one organization is allowed per network, but there is no limit on rooms or Stem devices allowed in an organization.
Note: If you forget your organization password, contact Stem customer service.
No password is required to make changes or add Stem devices to your Stem ecosystem. This means anyone with access to your network can control your Stem devices. Stem devices without password protection are open to reconfiguration and setting changes.
Three features are accessible from the Ecosystem tab of the Stem platform: Rooms, Devices and Design Wiz. Rooms and Devices allow you to control and manage your rooms and devices. Design Wiz allows you to design new rooms for your Stem devices.
In the Rooms tab, you can create a new room or access and manage existing rooms.
Click to create a new room, or select an existing room to make changes to the name, devices, notifications, and to access the function menu.
Note: When an issue is present with one or more of the devices in your room, the 
icon appears and the room moves to the top of the list.
Edit
Edit the name of your room.
Add Device
Add a device to your room.
Remove Device
Remove the selected device from your room.
Join Room
Combine multiple rooms, up to 10 audio devices, into a single room with 1 Hub or Hub Express. This clears the RoomDesign parameters, allowing you to create a new design for the combined room. (Information for the individual rooms is saved, and can be restored by splitting the combined room back into separate rooms.)
Note: The first room selected becomes the primary, and all settings on other Hub or Hub Express devices are bypassed and saved for later. If, for example, you are combining rooms and one room is SIP enabled, select that room first to retain that setting.
Split Room
Separate a single room into multiple rooms.
Re-Assign
Change a selected device's room assignment.
Unassign
Remove a selected device's room assignment.
Design Wiz allows you virtually recreate any room, add exact dimensions, furniture, and mix and match Stem devices. You also have the ability to save designs for later and you can import them when it's time to set up your room.
To design a new room, click . Clicking the back arrow to exit Design Wiz will give you the option to save your room design.
Walls
Add the room dimensions.
Furniture
Add furniture to your design.
Devices
Add Stem devices to your room.
Estimated Pickup
Display the estimated coverage of the devices in your room design.
Clear Design
Clear all devices, furniture, and dimensions, and return to an empty design template.
When your devices are set up in your room and added to the Stem Ecosystem Platform, you can run RoomCheck to test the clarity of your voice in the room.
Metric/Imperial
Toggle between metric and imperial measurement for the room dimensions.
Only available in HTML.
Export Design
Generate a PDF of your room design.
Only available in HTML.
The room functions menu allows you to run a variety of tests to ensure the devices in your room are set up correctly and optimized for best performance.
Test Room
Check device speakers and microphone sensitivity levels by triggering a chirping noise from all devices.
Ping Room
Quickly locate and identify a room by triggering a pinging noise from all devices (for Stem Ceiling, the LED light rings will flash red).
RoomAdapt
Optimize performance by adjusting microphone and speaker levels for the environment.
Advanced
Access the advanced room settings menu.
Adjust advanced settings for all devices assigned to a room. To confirm changes in this menu, click the Apply Settings button.
Note: Advanced room settings override the advanced settings for the organization.
Note: This does not affect mute lights or other critical lights.
Note: Create a room even when you are using a standalone device in order to access all functions and advanced settings.
Import a saved RoomDesign into a new room by clicking 
, or edit the room's existing design.
To create or edit a RoomDesign in an existing room, click .
Note: Devices assigned to the room are listed on the right panel. The 
icon means the devices is assigned to the room, but has not been added to the RoomDesign yet.
To see the estimated microphone pickup of the devices in your RoomDesign, click .
RoomCheck is a five-second recording that tests the sound clarity of your voice from anywhere in the room. To initiate RoomCheck, stand anywhere in the room, click and speak for 5 seconds.
Once RoomCheck is complete, a heatmap of the room showing audio pickup quality will appear. Make sure to install your devices in the exact same spot in the room as in the RoomDesign for accurate results.
Note: You must initiate RoomAdapt before initiating RoomCheck.
Green
Optimal coverage
Yellow
Adequate coverage
Red
Inadequate coverage
The Devices tab displays all devices on your network, or in your organization, and their status:
① Red circle
The device or room has an error
② Checkered background
The device is in the organization, but not assigned to a room
③ Solid background
The device is in the organization, and is assigned to a room
④ Green circle
The device or room is ready for use
⑤ Blue outline
The device or room is in use.
Note: You cannot use ping, test, or RoomAdapt when a device is in use.
⑥ Red text
The device is outside the organization.
Selecting an individual device lets you see the device’s name, serial number, MAC address, IP address, and firmware version. You can also rename the device, reassign the device to a different room, unassign the device, or access the device functions menu.
The device functions menu allows you to run a variety of tests to ensure your device is set up correctly and optimized for best performance.
Ping Device
Quickly locate and identify the selected device by triggering a pinging noise from the device's speaker. (For Stem Ceiling, the LED light ring will flash red.)
Test Device
Check device speaker and microphone sensitivity levels by triggering a chirping noise from the device's speaker.
Diagnose
Help eliminate extensive troubleshooting by diagnosing an issue. If an issue occurs, the icon appears and the device moves to the top of the list.
Note: If your device is working properly, the button will be grayed out and the label will read Online.
Advanced
Access the advanced device settings menu.
Note: You cannot ping, diagnose, test, or alter advanced settings while a device is in use.
Adjust advanced settings for the selected device. To confirm changes in this menu, click the Apply Settings button.
Note: Advanced device settings override advanced settings for the room and the organization.
Note: This does not affect mute lights or other critical lights.
With Stem Ceiling, you have the option to adjust the device's beam settings, or enable audio fencing.
Access the room where the Ceiling you want to adjust is located. Select the specific Ceiling device you want to adjust, click Beam, and choose narrow, medium, or wide beam settings.
Tip: If you have multiple Ceiling devices in a room, you can ping the specific Ceiling device you are trying to find.
Audio fencing allows you to restrict the microphone pickup by picking up sound that is within the microphone array, and blocking out sound that is outside of the array. Access the room's advanced settings, and select the Enable Fencing checkbox.
The Video Conferencing tab prompts you to open your preferred video conferencing software. When using a standalone Stem device, connect the device directly to your computer via USB. When using multiple devices in a room, connect your Hub or Hub Express directly to your computer, and ensure your devices are connected through the Stem Ecosystem Platform.
The Dialer tab will allow you to dial and make SIP calls directly from the ecosystem platform.
Gather SIP credentials
Collect the following from your hosted VoIP provider: SIP username, SIP password, gateway host, outbound proxy
Log into the Stem Ecosystem Platform using the browser
Enter the IP address of any of your connected Stem devices into your web browser.
Enter and apply SIP credentials
Click to access configuration settings. Enter your SIP credentials and click Apply Settings.
Test your configuration
Go back to dialer and test an inbound and outbound call. If your service provider has an admin portal, you should also see confirmation that the Stem device is registered, active, or online.
The Stats tab displays statistics for the devices or rooms in your organization, including:
The Settings tab lets you adjust settings for all rooms and devices in your organization. To confirm changes in this menu, click the Apply Settings button.
Note: Organization settings override individual room and device settings.
Note: This does not affect mute lights or other critical lights.
Note: If you forget your organization password, contact Stem customer service.
To remove a Stem device from your organization, or to reset a device to factory settings, access the Stem Ecosystem Platform by entering that device's IP address in your web browser.
To remove a device from your organization, enter the device's IP address into your web browser and click . You need to enter your organization password.
Note: If you forget your organization password, contact Stem customer service.
To reset a device to factory settings, enter the device's IP address into your web browser and click .
The Quick Start tab takes you through the entire installation process step by step. It will walk you through getting Stem devices on your network, assigning them to a room, and getting your ecosystem up and running.
Your Wall, Ceiling, Table or Speaker can be set up on their own for standalone use, or multiple devices can be used in a room together.
With a multi-device setup, Hub or Hub Express is required. Hub and Hub Express enable all endpoints to communicate with each other and provide a single point of connection to external loudspeakers, Dante® networks (Stem Hub only), and other conferencing interfaces for all devices.
Stem Control provides complete access to the Stem Ecosystem Platform, as well as integrating with your preferred video conferencing platform for touch-to-join meetings.
Stem Hub and Stem Hub Express act as the brain of a room, connecting your network of Stem Ecosystem devices to external loudspeakers and other conferencing interfaces over USB Type B, Dante*, or SIP.
*Stem Hub only
Features
Stem Hub and Stem Hub Express enable all endpoints to communicate with each other and provide one place to make connections to external loudspeakers and other conferencing interfaces for all Stem Ecosystem devices.
Note: If your network doesn’t support PoE+, use a separate PoE+ injector or PoE+ enabled switch.
USB (Type B): Enables video and audio conferencing capabilities when connected to your PC.
External Speakers: A female terminal block connector (unamplified) for external speakers or amplifiers. Use with the provided male terminal block connector.
Dante*: Creates a single Dante output and input channel for all Stem devices.
* Stem Hub only
Important: To ensure that external loudspeakers perform properly, use Stem RoomAdapt.
Note: For more information on setting up your room, visit shu.re/stemproductinfo
Whether sitting on a flat surface or mounted on a wall, the Stem Wall Array Speakerphone optimizes voice pickup to make any environment sound like a professional conference room. Equipped with 15 microphones that create 180 degrees of coverage aimed at the voice source, plus full-range speakers and subwoofers, the Stem Wall speakerphone ensures everybody has a voice.
During a call, proprietary beamforming technology steers the microphone array toward voices in the room, canceling out sources of noise. This provides superior intelligibility for the persons listening at the far-end of the call. Beamforming dynamically adjusts to changes, with blue indicator lights showing the direction of each audio beam as it detects and follows the voices in the room.
Change the speaker volume using the + and - buttons on the top of the device.
Mute Button
During a call, use the mute button on the top of the device to toggle the microphone on or off. When muted, the light ring on the device will slowly pulse red.
Bracket
Device
Camera Mount Accessory
This device can be installed as a standalone unit or networked with other Stem Ecosystem devices using Stem Hub or Stem Hub Express.
With either setup option, this device must be connected to a network port that supports PoE+. This connection provides the device with power, data, and other IoT and SIP capabilities.
Note: If your network doesn’t support PoE+, you should purchase a separate PoE+ injector or PoE+ enabled switch.
For more information on setting up your room, visit shu.re/stemproductinfo or shu.re/steminstallation.
With a multi-device setup, Stem Hub or Stem Hub Express is required. Hub and Hub Express enable all endpoints to communicate with each other and provide a single point of connection to external loudspeakers, Dante networks (Stem Hub only), and other conferencing interfaces for all devices.
| Light Activity | Device Function |
|---|---|
| Slow red pulsing | Muted |
|
Rapid red pulsing (~2 seconds) |
Receiving ping |
| Solid red | Error |
| Single blue oscillating dot | Booting up |
| Solid blue receding from right to left | Restarting |
| Solid blue shifting | Testing and adapting to the environment |
| One or more steady blue dots | Shows direction of voice-activated beamforms |
Stem Ceiling Microphone Array mounts above a conferencing space either as a low profile element of a drop ceiling or suspended like a chandelier. It features 100 built-in microphones, three beam options (wide, medium, and narrow), and audio fencing. With the aesthetics needed to blend with any environment and uncompromising audio performance, Stem Ceiling eliminates the distractions so you can keep focused on the conversation.
Chandelier Mounting Kit
Metal Ceiling Cap (Detail)
Low Profile Mounting Kit
The Stem Ceiling is an extremely versatile microphone array. Connected with the Stem Ecosystem Platform, you can install it either as a low-profile element of a drop ceiling, or suspended like a chandelier, and easily get good coverage for all talkers.
Best Practices for Installation
This device can be installed as a standalone unit or networked with other Stem Ecosystem devices using Stem Hub or Stem Hub Express.
With either setup option, this device must be connected to a network port that supports PoE+. This connection provides the device with power, data, and other IoT and SIP capabilities.
Note: If your network doesn’t support PoE+, you should purchase a separate PoE+ injector or PoE+ enabled switch.
For more information on setting up your room, visit shu.re/stemproductinfo or shu.re/steminstallation.
With a multi-device setup, Stem Hub or Stem Hub Express is required. Hub and Hub Express enable all endpoints to communicate with each other and provide a single point of connection to external loudspeakers, Dante networks (Stem Hub only), and other conferencing interfaces for all devices.
| Light Activity | Device Function |
|---|---|
| Slow red pulsing | Muted |
|
Rapid red pulsing (~2 seconds) |
Receiving ping |
| Solid red ring | Error |
| Slow blue pulsing | Booting up |
| Slow blue pulsing then off | Restarting |
| Blue flashing | Testing and adapting to the environment |
| Dim solid blue | Power on |
| Rapid blue pulse |
Boot up completed |
Optimized for tabletops and flat surfaces, Stem Table Array Speakerphone turns any environment into a professional conference room. With nine microphones to pick up voices from 360 degrees and an innovative downward-facing loudspeaker, Stem Table takes the quality of your meetings to the next level.
Table Overview
During a call, proprietary beamforming technology steers the microphone array toward voices in the room, canceling out sources of noise. This provides superior intelligibility for the persons listening at the far-end of the call. Beamforming dynamically adjusts to changes, with blue indicator lights showing the direction of each audio beam as it detects and follows the voices in the room.
Change the speaker volume using the + and - buttons on the top of the device.
Mute Button
During a call, use the mute button on the top of the device to toggle the microphone on or off. When muted, the light ring on the device will slowly pulse red.
This device can be installed as a standalone unit or networked with other Stem Ecosystem devices using Stem Hub or Stem Hub Express.
With either setup option, this device must be connected to a network port that supports PoE+. This connection provides the device with power, data, and other IoT and SIP capabilities.
Note: If your network doesn’t support PoE+, you should purchase a separate PoE+ injector or PoE+ enabled switch.
For more information on setting up your room, visit shu.re/stemproductinfo or shu.re/steminstallation.
With a multi-device setup, Stem Hub or Stem Hub Express is required. Hub and Hub Express enable all endpoints to communicate with each other and provide a single point of connection to external loudspeakers, Dante networks (Stem Hub only), and other conferencing interfaces for all devices.
| Light Activity | Device Function |
|---|---|
| Slow red pulsing | Muted |
|
Rapid red pulsing (~2 seconds) |
Receiving ping |
| Solid red | Error |
| Single blue dot circling | Booting up |
| Solid blue receding counterclockwise | Restarting |
| Solid blue rotating | Testing and adapting to the environment |
| One or more steady blue dots | Shows directions of voice-activated beamforms |
Stem Speaker's powerful driver and flexible wall, ceiling, or table mounting options deliver exceptional sound in any meeting room. Mix and match with other Stem Ecosystem devices until your room is customized to meet your needs.
Front view after grille is removed
CAUTION: When installing Speaker1 into a ceiling or building structure, always use proper suspension and rigging practices in accordance with your area's building codes and regulations.
Note: If your network doesn’t support PoE+, you should purchase a separate PoE+ injector or PoE+ enabled switch.
For more information on setting up your room, visit shu.re/stemproductinfo or shu.re/steminstallation.
| Light Activity | Device Function |
|---|---|
| Slow red pulsing | Muted |
|
Rapid red pulsing (~2 seconds) |
Receiving ping |
| Solid red ring | Error |
| Slow blue pulsing | Booting up |
| Slow blue pulsing then off | Restarting |
| Blue flashing | Testing and adapting to the environment |
| Dim solid blue | Power on |
| Rapid blue pulse |
Boot up completed |
Stem Control Touch Controller is a dedicated touchscreen interface for the Stem Ecosystem Platform. Use it to remotely configure your Stem Ecosystem devices or manage calls with your favorite video conferencing platforms.
Features
Note: If your network doesn’t support PoE+, use a separate PoE+ injector or PoE+ enabled switch.
Note: For more information on setting up your room, visit shu.re/stemproductinfo or shu.re/steminstallation.
WARNING: Voltages in this equipment are hazardous to life. No user-serviceable parts inside. Refer all servicing to qualified service personnel. The safety certifications do not apply when the operating voltage is changed from the factory setting.
The possible results of incorrect use are marked by one of the two symbols—"WARNING" and "CAUTION"—depending on the imminence of the danger and the severity of the damage.
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WARNING: Ignoring these warnings may cause severe injury or death as a result of incorrect operation. |
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CAUTION: Ignoring these cautions may cause moderate injury or property damage as a result of incorrect operation. |
Shure has determined that this product is a Class A harmonized product. The following sections provide country-specific EMC/EMI or product safety information.
Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
The equipment is intended to be used in professional audio applications.
This device is to be connected only to PoE networks without routing to the outside plant.
Note: This device is not intended to be connected directly to a public internet network.
Changes or modifications not expressly approved by Shure Incorporated could void your authority to operate this equipment.
EMC conformance testing is based on the use of supplied and recommended cable types. The use of other cable types may degrade EMC performance.
Waste Electrical and Electronic Equipment (WEEE) Directive
In the European Union and the United Kingdom, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling.
Registration, Evaluation, Authorization of Chemicals (REACH) Directive
REACH (Registration, Evaluation, Authorization of Chemicals) is the European Union (EU) and the United Kingdom (UK) chemical substances regulatory framework. Information on substances of very high concern contained in Shure products in a concentration above 0.1% weight over weight (w/w) is available upon request.
Please consider the environment, electric products and packaging are part of regional recycling schemes and do not belong to regular household waste.
This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this product in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
Notice: The FCC regulations provide that changes or modifications not expressly approved by Shure Incorporated could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a non-residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Shure Incorporated (“Shure”) hereby warrants to the original consumer purchaser only that, except as otherwise specified below, this product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the consumer’s original date of purchase directly from Shure or from a Shure-authorized reseller.
Any rechargeable batteries contained in or packaged with this product are so warranted for a period of one (1) year from the consumer’s original date of purchase. However, rechargeable batteries are consumable and their capacity will be reduced over time based on temperature, amount of time in storage, charging cycles, and other factors; hence reduction in battery capacity does not constitute a defect in material or workmanship.
At its sole option, Shure will repair or replace the defective product and promptly return it to you. In order for this warranty to be valid, the consumer must, at the time the product is returned, provide proof of purchase in the form of the original purchase receipt directly from Shure or from a Shure-authorized reseller. If Shure elects to replace the defective product, then Shure reserves the right to replace the defective product with another product of the same model or a model of at least comparable quality and features in Shure’s sole determination.
If you believe this product is defective within the warranty period, carefully repack the unit, insure it and return it with proof of purchase, postage prepaid, to Shure Incorporated, Attention: Service Department, at the address below.
Outside of the United States, return the product to your dealer or Authorized Service Center. Addresses are listed on www.Shure.com or can be obtained by contacting Shure at the address listed below.
This warranty is not transferable. This warranty does not apply in cases of abuse or misuse of the product, use contrary to Shure’s instruction, ordinary wear and tear, an act of God, negligent use, purchase from a party other than Shure or a Shure-authorized reseller, unauthorized repair, or modification of the product.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS AND, TO THE EXTENT NOT PERMITTED, ARE HEREBY LIMITED TO THE DURATION AND TERMS OF THIS WARRANTY. SHURE ALSO HEREBY DISCLAIMS ALL LIABILITY FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
This warranty does not restrict the rights of the consumer mandated under applicable laws.
THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES THAT ARE ASSOCIATED OR INCLUDED WITH THIS PRODUCT, EXCEPT THAT ANY SOFTWARE CONTAINED IN OR PACKAGED WITH THIS PRODUCT IS EXCLUDED FROM THIS WARRANTY AND INSTEAD SHALL BE COVERED BY THE WARRANTY, IF ANY, PROVIDED IN SHURE’S END USER LICENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE.
Shure Incorporated ("Shure") hereby warrants to the original consumer purchaser in Australia only that, except as otherwise specified below, this product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the consumer's original date of purchase directly from Shure or from a Shure-authorized reseller.
Any rechargeable batteries contained in or packaged with this product are so warranted for a period of one (1) year from the consumer’s original date of purchase. However, rechargeable batteries are consumable and their capacity will be reduced over time based on temperature, amount of time in storage, charging cycles, and other factors; hence reduction in battery capacity does not constitute a defect in material or workmanship.
At its sole option, Shure will repair or replace the defective product and promptly return it to you. In order for this warranty to be valid, the consumer must, at the time the product is returned, provide proof of purchase in the form of the original purchase receipt directly from Shure or from a Shure-authorized reseller. If Shure elects to replace the defective product, then Shure reserves the right to replace the defective product with another product of the same model or a model of at least comparable quality and features in Shure's sole determination.
If you believe this product is defective within the warranty period, carefully repack the unit, insure it and return it with proof of purchase, postage prepaid, to Shure Incorporated, Attention: Service Department, at the address below.
Outside of the United States, return the product to your dealer or Authorized Service Center. Addresses are listed on www.Shure.com or can be obtained by contacting Shure at the address listed below.
This warranty is not transferable. This warranty does not apply in cases of abuse or misuse of the product, use contrary to Shure’s instruction, ordinary wear and tear, an act of God, negligent use, purchase from a party other than Shure or a Shure-authorized reseller, unauthorized repair, or modification of the product.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS AND, TO THE EXTENT NOT PERMITTED, ARE HEREBY LIMITED TO THE EXTENT PERMITTED TO THE DURATION AND TERMS OF THIS WARRANTY. SHURE ALSO HEREBY DISCLAIMS ALL LIABILITY FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR ANY PURCHASER ACQUIRING THIS PRODUCT, EXCEPT THAT THIS DOES NOT CONSTITUTE A DISCLAIMER OF RIGHTS GUARANTEED TO ANY “CONSUMER” UNDER THE AUSTRALIAN CONSUMER LAW.
This warranty gives purchasers of this product in Australia specific legal rights which are in addition to the rights and remedies of consumers under the Australian Consumer Law, which cannot be excluded or limited. If you are a “consumer” under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES THAT ARE ASSOCIATED OR INCLUDED WITH THIS PRODUCT, EXCEPT THAT ANY SOFTWARE CONTAINED IN OR PACKAGED WITH THIS PRODUCT IS EXCLUDED FROM THIS WARRANTY AND INSTEAD SHALL BE COVERED BY THE WARRANTY, IF ANY, PROVIDED IN SHURE’S END USER LICENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE.
United States, Canada, Latin America, Caribbean
Shure Incorporated
Attn: Service Department
945 Chaddick Dr.
Wheeling, IL 60090-6449 U.S.A.
Europe, Middle East, and Africa
Shure Europe GmbH
Attn: Service
Jakob-Dieffenbacher-Str. 12,
75031 Eppingen, Germany
IndonesiaService Center Resmi:
Jakarta Hotline (021) 612 6388
Medan (061) 6612550
Surabaya (031) 5032219
Jogjakarta (0274) 371710
Denpasar (0361) 766788
Makasar (0411) 324652
Website: shure.com/stem
Email: customerhappiness@shure.com
Telephone: (949) 877-STEM (7836)
Setup Videos: youtube.com/shuresystems
Product Guides: shu.re/stemproductinfo
Additional Installation Resources: shu.re/steminstallation
Publications