Shure SystemOn software enhances large installations of existing Shure audio systems, helping technical support teams manage devices across buildings and campuses. The software monitors Shure devices across networks, logging system events and alerting users over text or email for time-sensitive and critical issues. An intuitive web browser interface allows technicians and help desk specialists to locate and troubleshoot devices, adjust audio levels and muting, and monitor wireless microphone stability from a remote location.
Shure SystemOn software provides secure access to your Shure devices from anywhere and at any time. Simply access your site using a web browser on a mobile device or computer.
Note: The site URL can be customized by your system administrator.
Use the navigation bar to get around the application.
|Menu||Access other pages of the software. Certain menu items may not be available to you depending on your role and access levels.
|Notifications||SystemOn provides notifications to stay ahead of important device and system issues.|
|Help||Access help content to improve your SystemOn experience.|
The SystemOn homepage provides a dashboard of critical and time-sensitive events related to your subscriptions. The dashboard identifies the devices that need attention and provides details for troubleshooting the issue, such as device name, model type, and the location.
|Inventory summary||Displays high-level status indication of your inventories, includes alerts on important device information:
|Lowest Batteries||Monitors all microphones on air in your locations and displays the lowest battery levels first so you can prioritize and quickly resolve battery issues.|
Adjust device and channel settings, prepare a new microphone, and monitor audio and battery levels from the Monitoring tab in each location. You can access any device from the locations you are subscribed to.
Open a location from your home dashboard.
If you have trouble viewing or accessing devices, additional settings may need to be configured in SystemOn.
Contact your system administrator to ensure that the following items are completed:
Shure provides a free 30-day trial license to test and evaluate SystemOn. During this period, all features and tools are fully functional. To continue using the software after 30 days, purchase a license plan and use to apply your licenses.
To start a trial or purchase a license plan, contact your local Shure sales representative or distributor.
Purchase a license plan for the total number of IP-networked devices you want to manage, such as receivers and chargers. A license enables all features for that device and any wireless components that communicate to it, such as wireless microphones.
In this example, a university has 52 Shure network audio devices installed across the campus. To manage all of these devices at the same time, a license plan of at least 52 devices is required.
Use the license page to apply license plans, assign licenses to devices, and keep a history of purchases. Go to.
|Apply||Apply your license plan before assigning licenses to devices.|
|Auto Assign||Assign licenses to all of your IP-addressable network devices at once. You must have an equal or greater amount of available licenses than devices.|
|Offline Application||Apply your license on a server without internet access. Follow the prompts in the software to upload the capability response file received from the Shure software portal (software.shure.com).|
|Product||Shure product name.|
|Status||Identifies whether the license is valid or invalid for the product.|
|# of licenses||Number of total licenses in your plan used to cover your devices.|
|# of assigned||The number of licenses currently assigned to devices.|
|Start and Expiration dates||The duration of your plan, beginning from the date your purchase was processed.|
|Entitlement ID||Your purchase identification number.|
Apply your license plan before assigning a license to each device.
Activation ID: a61c-29f4-df27-4af7-b1df-65d5-1856-9fc5
Product Name: SystemOn_Product
IP Addressable Devices: 250
Start Date: Jun 23, 2018
Expiration Date: Jun 25, 2018
If the server is not connected to the internet, see Offline License Application to finalize the process.
For servers that do not have connection to the internet, follow these steps to activate your license:
|1. Export your ID file (Offline activation)||The Offline activation file is unique to your software account and license purchases.
|2. Submit to software.shure.com||
|3. Return the Confirmation to SystemOn||
Assign a license to each device that you want to manage. An active license enables all features for that IP-networked device and any wireless components that communicate with it, such as wireless microphones.
You can reassign it to another device at any time during the license plan.
If your plan has enough licenses to cover all of your devices, you can automatically assign them in bulk.
Assign licenses to a single device or several at once:
At any time, you can remove a license assigned to a device. The license is then available to assign to another device in your system.
When a device is unlicensed, key tools are unavailable, such as monitoring, audio mute, and gain adjustment. The device displays in the list, but cannot be used in the Monitoring tab:
To take advantage of SystemOn features, ensure that each networked device is licensed.
|Individual Devices||Open one of your locations to the Devices tab or go to to view status of each device.
to see a snapshot of your license plan and the number of available licenses from the Licenses page. |
Connect the SystemOn server to your audio network by selecting the correct network interface card (NIC). If more than one NIC is available on your machine, choose the card with an IP address in the same range as your devices.
SystemOn automatically discovers Shure devices on the local network (automatically populated) and on other subnets (manually added).
View your device network at All devices. The list provides a snapshot of key device information:
Depending on the infrastructure of the organization, equipment may be separated into subnets to improve network management and reduce traffic. It is common for buildings or campuses to be on subnets and connect to the main server using a router.
SystemOn automatically discovers Shure devices on the same subnet. To manage devices on other subnets, add their IP address through the application to establish the network route.
Import IP addresses for devices on subnets
Tip: Set devices to static (manual) IP addresses to ensure they will not change.
To link MXW microphones over the network, make sure to add the charging station by IP address using the method listed above. This ensures that it can be used for any access point, regardless of subnet.
If the IP address was entered incorrectly, or the device is not connected properly to the network, the device will be listed in PENDING tab provides a quick snapshot of the devices manually added that do not have a valid path the software server.. The
Categorize your network devices according to their installed location using SystemOn. Locations provide the technical support team with a clear and organized system to keep track of equipment throughout the day, prepare for events, and troubleshoot wireless microphones. This is especially useful for universities and corporations with multiple buildings and campuses, where organization is critical to saving time and solving issues.
Tip: Subscribe technicians to each location to provide more efficient supervision of your equipment.
A location is a subset of your audio network, focusing attention on the devices installed in that space
Select to edit your location name.
To more accurately represent your installation, nest the locations into groups.
2 meeting rooms on the 3rd floor
Select devices to add to your location:
Tip: Identify the device to make sure the right hardware is selected.
SystemOn dynamically displays content based on a user's roles and subscriptions. Accounts include contact information used to send email and phone notifications to technicians.
Tip: Integrate with your LDAP server to add users from your organization’s database
To edit your account information, open and select your username to go to My Account. Some fields may only be edited by the administrator or your organization’s LDAP database.
If you have the correct permissions, you can edit another user's account information and location subscriptions.
Edit user information:
Go to Locations. Select the Subscriptions tab to specify the users subscribed to the location. Subscriptions provide the user with access to those devices and notifications for system updates related to the location.
Go toand select your preferred language.
Add accounts from your user directory by integrating with your LDAP (Lightweight Directory Access Protocol) database. LDAP integration reduces set up time by importing existing users and simplifies your team's workflow by using the same sign in credentials.
For users imported from LDAP, passwords are maintained by the LDAP database and referenced by SystemOn during sign in. To avoid a conflict with the database, these users cannot reset their passwords through SystemOn.
User accounts are assigned a role that determines their access to features in the application. Upon installation, the admin account is automatically created with full privileges from the Administrator role.
When creating users, assign them a role based on their responsibilities and tasks. You can select from the roles provided in SystemOn, or create a custom role with the exact permissions required for their workflow.
Assign roles when creating the user account or by editing the account from the ROLES AND PERMISSIONS tab of the Users page.
|Administrator||The default admin role has full access and permissions in the software. Core tasks for admins include adding user accounts, creating locations, and subscribing users to the locations.|
|Technician||The technician role can monitor and control devices but has limited access to changing software settings. Technicians are focused on managing the locations assigned to them by admins.|
You can create custom user roles to best accommodate your team's workflow.
Adjust the permissions at. Select a role and click (Edit role) to enable or disable permissions for each category.
|My Account||Personal, contact, and subscription information.|
|Event Log||System data constantly collected by SystemOn, typically used for troubleshooting and system maintenance.|
|General||System settings such as network selection and event log storage.|
|Notifications||Adjust how and when your team receives notifications.|
|Integrations||Integrate with your organization’s LDAP database and set up automated SMS text messages and email notifications.|
|License activation||Apply your license plan in the software to enable SystemOn features.|
|License Devices||Assign/remove licenses to/from each device.|
|Users||The SystemOn user database.|
|Roles||Access levels for each user.|
|Monitor and Control Devices||Monitor devices in real-time and make adjustments.|
|Locations||Create locations and add devices to them.|
SystemOn displays information relevant to each user based on their location subscriptions. When subscribed to a location, the user has access to those devices and tools to help manage them:
The homepage provides a quick snapshot of the lowest battery levels for all mics on air
Receive SMS text message and email notifications for important system updates
Tailored Location List
Only see the devices that belong to your subscribed locations
Set up subscriptions for your team by assigning users to each location. Make sure to create user accounts before beginning.
Proactively manage devices by receiving emails and SMS text messages for important system events. Notifications are sent for the devices that are included in your subscriptions, providing up-to-date information straight to a phone or mobile device.
Go to SystemOn with SMS text messages and email notifications.to set up
Choose how and when your team receives notifications. Go toto select a delivery method for each type of notification:
Regardless of SMS and email settings, you and your team can always view a history of these messages by opening notifications from anywhere in the application.
Receive notifications when a device is no longer accessible through the software. A missing device notification will be sent for one of the following reasons:
When using Shure rechargeable batteries, schedule notifications for when any microphone reports a low battery level. Adjust the notification threshold from 5 to 360 minutes of remaining battery time.
Note: Microphones using other types of batteries do not calculate time remaining and therefore do not trigger low battery notifications.
Set up automatic emails to notify your team of important updates to their devices.
From: AV-Alerts [mailto:AV-Alerts@mycompany.com]
Sent: Friday, December 16, 2018 10:29 AM
To: AV Tech <AVemail@example.com>
Subject: SystemOn - Device is missing - Channel 1
Device is missing:
Channel 1 (172.17.30.11) is missing.
Last seen at 12/16/2018 10:29:19 AM
Set up automatic SMS text messaging to alert your team of important updates to their devices. Shure SystemOn uses your Twilio account to facilitate the messages.
Note: An internet connection is required on the server or computer installed with SystemOn
Shure lithium-ion rechargeable batteries use advanced chemistry that maximizes transmitter runtime with zero-memory effect. Power management from the control software provides detailed visibility to critical battery parameters such as charge status, battery capacity, and cycle count.
SystemOn cannot provide these details for non-Shure batteries.
Use SystemOn to view battery information for wireless microphones belonging to your locations. Most battery features and details are available for Shure batteries only.
Quickly view the status of batteries across your locations from the homepage.
|Lowest Batteries table||Displays the lowest batteries levels for all mics on air. The table prioritizes the batteries with the least time left and provides device and location details to easily make any necessary adjustments.|
|Inventory Summary||Displays any notifications triggered by the low battery threshold. Team members assigned to these locations receive the same alert to their phone or email, depending on your team's settings.|
View individual channel details from.
The channel indicates when a battery is fully charged and provides time in detail for microphones in use (time remaining) or charging (time until full):
Non-Shure batteries display an approximation of remaining battery levels:
Use the battery statistics to track battery performance and plan for battery replacements. View statistics by selecting a channel in a location and opening the properties panel.
The microphone battery's percentage of charge capacity as compared to a new battery.
Number of charge cycles logged by the battery.
Before making changes in the software, use Identify to make sure you are interacting with the right hardware. The indicators on the device flash to create a visual link between the selection in the application and the hardware.
Quickly view the status of your Shure devices at glance using SystemOn. A status bar indicates the availability to help your team prepare for events and troubleshoot issues.
|Green||The device is online and ready to use.|
|Red||SystemOn cannot connect to the device at this time. The device persists in the list because it is licensed and/or included in a location. A device displays as offline for one of the following reasons:
You can quickly check the entire device network from the All devices page or from within a single location ( ).
Search or filter to find a specific networked device or group of devices in your system at.
To find a wireless microphone transmitter, use the TRANSMITTER tab.
Use the information in the table to track devices and troubleshoot issues.
Use filters to narrow your search and display categories of devices, such as all gooseneck microphones, or all devices that are unlicensed.
Dynamically displays results as you type.
Use SystemOn to keep track of wireless microphones throughout your installation. Wireless microphones use the link to their corresponding IP-addressable parent devices, such as receivers or access points, to communicate to the SystemOn network.
Tip: Make sure to use Shure rechargeable batteries to view the full details provided in SystemOn.
|Mics on Air||Quickly view a subset of the microphones on air from the homepage. This list collects the microphones with 10 lowest batteries across your installation so you can prioritize your tasks and resolve issues as soon as possible. Go to.|
|Full Transmitter List||For a full list of your microphone transmitters in your system, go to the transmitters tab on the Devices page (). You can search or filter to find a specific microphone or category of microphones.|
Locations provide technicians with tools for managing the devices and preparing for events.
Two views are available for working with locations: Monitoring and Devices tabs.
Interact with devices, channels, and microphones for managing live events:
View high-level information at a glance:
When setting up your location, you can improve the overall sound by making adjustments to microphone gain and muting unused channels.
Use SystemOn to easily prepare and deploy a new microphone to resolve a low battery issue or a request for a different microphone type.
You can use an existing MXW charger or dedicate one specifically to store and link extra microphones from a centralized help desk.
Use SystemOn to create a link to a new microphone and an access point installed on the network.
Prepare the hardware:
Tip: Rename a spare charger to easily distinguish it from other chargers on the network (example: "Help desk charger").
Use SystemOn to link the mic:
Tip: Use primary slot to replace the most commonly used microphone, or use secondary slot to add a backup microphone to that channel.
Note: If you do not see the microphone you just placed in the charger, try refreshing the list
If you don't see the charger you want to use, make sure it is licensed and placed in a location you are subscribed to. If the charger appears in the list but is not accessible, make sure to upgrade it to the latest supported firmware version.
Prepare an alternate microphone for each channel for more reliable and flexible events. Two MXW microphone transmitters can be linked to the same channel, providing the option of either microphone for use.
Link a mic to the secondary slot to anticipate needs that may arise during events:
Give presenters a choice between two different microphone types, such as handheld or bodypack microphones.
Prepare for long events by linking fully-charged microphones as backups
Easily add a temporary microphone without unlinking the most commonly used microphones.
Only one microphone will operate on the channel at a time, blocking the second microphone from interfering with the RF and audio performance. The backup microphone briefly flashes the LED to indicate the channel is occupied, and automatically turns off to conserve the battery. To use the second microphone, simply turn off the first microphone.
The system allows one live microphone per channel.
Use the a channel's secondary link slot to prepare the backup microphone.
Select a channel or device to view settings and controls from the Properties panel. If you do not see the Properties panel, maximize your browser window or click (Device properties) to open the Properties panel.
|Open Device Properties||Open the Devices tab in a location or go to All devices. Select the device and open the Properties panel.|
|Open Channel Properties||Open the MONITORING tab in a location. Select the channel and open the Properties panel.|
Editable name for the device.
Dante Device Name
The name for the device as listed in Dante™ Controller (DC) software.
The Shure model name.
Sends a signal to the device to flash its LEDs for easy identification.
The unique identifier used to register the device at the Shure website, guarantee the warranty, and troubleshoot with customer support.
The current firmware version installed on the device.
The time that the device has been powered on.
Make changes such as audio mute and front panel lock. Controls vary slightly per device.
|Front-Panel Lockout||Controls are disabled on the hardware front panel to avoid unauthorized or accidental changes|
Network properties are viewable from the device properties panel. Shure devices with Dante digital audio have two network addresses:
|IP Mode||Sets IP mode of the selected network interface:
|IP Settings||Displays the IP Address, Subnet Mask, and Gateway for each network interface.|
|MAC Address||The network interface's unique identification.|
The event log collects important account, device, and network activity. Each event includes time and information on the device and location.
Reference the log to monitor system events and troubleshoot issues related to your audio network.
The following are examples of events listed in the log:
Open the event log from Event Log in the main menu.
To export the event log to a CSV (comma separated values) document, click Export log.
To troubleshoot problems related to SystemOn, save a snapshot your system events by exporting and saving the file to a computer. Refer to the log file for monitoring system events, troubleshooting issues, or consulting with Shure Systems Support.
The following Shure devices and firmware versions are supported in SystemOn. Whenever possible, upgrade to the latest supported versions to take advantage of new features and system improvements.
Use the Shure Update Utility application to ensure your hardware meets these requirements.
|ANIUSB-MATRIX Audio Network Interface||3.1.x|
|MXA310 Table Array Microphone||3.1.x|
|MXA910 Ceiling Array Microphone||3.1.5-4.0.x|
|MXW Microflex® Wireless System||5.2.2–6.0.x|
|P300 IntelliMix® Audio Conferencing Processor||3.1.x|
|SBC220/240 Networked Charging Station||1.1.43–1.1.x|
|SBC250/450/850 Networked Charging Station||2.2.24–2.3.x|
|SCM820 Digital Intellimix® Automatic Mixer||1.3.x|
|ULX-D® Digital Wireless System||2.2.24–2.3.x|
View user guides and detailed information for Shure devices at pubs.shure.com
Firmware is embedded software in each device that controls functionality. Periodically, new versions of firmware are developed to incorporate additional features and enhancements. To take advantage of design improvements, new versions of the firmware can be uploaded and installed using the Shure Update Utility (SUU). Download the SUU from www.shure.com.
Perform the following steps to update the firmware:
CAUTION! Ensure the device has a stable network connection during the update. Do not turn off the device until the update is complete.
Note: The update process for wireless transmitters varies for each product; see that device's user guide for exact steps.
Note: This button will be labeled either "Check for updates..." or "[#] updates available"
Tip: The dropdown in the upper right allows you to quickly Select: All or Select: None.
Note: After updating, you may need to clear your browser's cache to display updates to the device's web application.
Shure devices use multiple communications protocols that work together to ensure proper operation. The recommended best practice is that devices in the same model family are on an identical release. To check the firmware status of each device on the network, open the SUU and view current version on the Update Devices page.
The format for Shure device’s firmware is MAJOR.MINOR.PATCH. (Ex. 1.6.2 where 1 is the Major firmware level, 6 is the Minor firmware level, and 2 is the Patch firmware level.) At minimum, devices that operate on the same subnet should have identical MAJOR and MINOR release numbers.
Protect against data loss by backing up the MongoDB database (installed with SystemOn) that stores your Shure software information. Backups are also useful when migrating to a new server.
Backups store all projects, locations, and device settings that your team makes in the software. For backup restoration, only those backup files (.bak) that match the current operating software version are supported.
Use the machine installed with the software to create the MongoDB backup.
"[location of SystemOn Software install directory]\Services\MongoDb-3.2.0\Bin\mongodump.exe" --host localhost
--port [number chosen at install] --gzip --archive="[path and file name of backup]"
Tip: Sample command line with default settings:
"c:\Program Files\Shure\Shure Networked Systems Software\Services\MongoDb-3.2.0\Bin\mongodump.exe" --host localhost
--port 30000 --gzip --archive="c:\Shure.bak"
"[location of SystemOn Software install directory]\Services\MongoDb-3.2.0\Bin\mongorestore.exe" --host localhost
--port [number chosen at install] --drop --gzip --archive="[path and file name of backup]"
Tip: Sample command line with default settings:
"c:\Program Files\Shure\Shure Networked Systems Software\Services\MongoDb-3.2.0\Bin\mongorestore.exe” --host localhost
--port 30000 --drop --gzip --archive="c:\Shure.bak"
iisresetat the command prompt.
|Forgot the username or password||
|Locked out after entering invalid credentials||
|Devices are not ready||
|The wrong network interface card (NIC) is selected||The NIC connects the SystemOn server to the device network. Go toand verify the selected NIC corresponds with the device network.|
|Devices on subnets have invalid IP addresses||Make sure devices have valid, routable IP addresses and that they are entered correctly into SystemOn. Use static IP addresses for devices on separate subnets to ensure they don't change by DHCP.|
|Network traffic not routing between the server and devices||
|Device is offline||
|License is not assigned to the device||Assign a license to each device you want to monitor. It should display in the device list as .|
|Devices are operating on unsupported firmware versions||Check that device firmware versions are supported by SystemOn. Select a device and go to
. A notice displays if the version is not supported. |
See the installation guide for the current list of supported firmware for each device and update them accordingly using the Shure Update Utility application.
|Access Control is enabled on a device||If a device displays with the network lock icon , you can manage this setting using the Shure software that enabled Access Control. Access Control prevents any user from controlling or editing device settings from SystemOn.|
|Subscriptions have not been assigned to users||Check that the correct users are subscribed to the location.|
|Notifications are turned off||Enable notifications and select the delivery method from.|
|Wrong contact information||Verify the users' contact information from.|
|User opted out of SMS messages||Respond from an older message with START, YES, or UNSTOP to resume service.|
|Email and SMS integrations are not set up||Make sure the right SMTP and Twilio information is entered in. Test the connections to receive sample notifications to the account currently being used to troubleshoot the issue.|
|Server is not connected to the internet||Make sure the SystemOn server is connected to the internet to facilitate the SMS text messages.|
|Emails are filtered||Check the SPAM folders of your email account to make sure they aren't filtered.|
|Server is not connected to the internet||Follow the prompts in SystemOn for the offline application method.|
|Your activation ID is invalid||Call Shure customer support to obtain a new ID.|
|NIC is removed or not accessible||Restart the Shure Inventory Server from. Right click and restart Shure Inventory Service and reopen SystemOn.|
|No or poor connection to the server||
|Browser cache is causing problems||Clear your browser cache.|
|Browser is out of date||Update to the latest version of your browser. See the installation guide for supported browser versions.|
|Server clock was changed||Uninstall and reinstall the SystemOn application and database.|
For additional troubleshooting assistance or further information on complex installations, contact your local Shure sales representative, distributor, or Shure Systems Support. In the Americas region, call the Systems Support group at 847-600-8440. For users in other locations, go to www.shure.com to find support contact for your region.
To more effectively troubleshoot your issue, export the SystemOn event log and have it ready when you contact support. The exported log includes data from your hardware, server, and SystemOn activity to provide Shure support with more information about your installation. Export the log from.