Setting Up Your First Room
Stem Ecosystem Devices are designed as a complete solution by pairing hardware with the Stem Ecosystem Platform. To create your ideal setup, mix and match devices and set up your room to best meet your needs.
① Locate Ethernet and existing enterprise network hardware
- Locate the established enterprise network or routing device.
- Identify available PoE+ port(s) or PoE+ switch.
- Connect your PoE+ switch between the network and your Stem device(s).
Note: All Stem devices must be connected to an existing established network or routing device for DHCP IP address assignment.
② Wait for your devices to fully boot up
- When Wall and Table are fully booted, you will hear an audible chime.
- When Ceiling, Hub, and Hub Express are fully booted, you will see a solid blue light.
③ Find your IP address
- Upon boot up, your device(s) will receive an IP address from the DHCP server.
- To locate your device's IP address:
- Filter the MAC address within your DHCP server (MAC addresses for all Stem Ecosystem Devices begins with D8:34:EE).
- Use the Stem Upgrader app available in the Microsoft Store (Windows 10 and later)
- For Table and Wall devices, press the Vol+ and Vol- simultaneously for 5 seconds and the device will read out its IP address (firmware 1.4.0 and later).
④ Access the Stem Ecosystem Platform
- Enter the IP address from any of your Stem devices in your web browser to access the Stem Ecosystem Platform.
- Logging into the HTML interface using the IP address of any one Stem device allows you to make configuration changes to your Stem Ecosystem Network.
Note: Make sure the computer used to access the HTML interface is on the same network (subnet) as your Stem devices.
⑥ Add all devices to your Organization
- You can add the rest of your devices to your Organization from the same HTML interface you used to create it.
- To add devices to the Organization:
⑦ Create a Room
- Now that all your devices have joined your Organization, you can create a room. This allows your devices to work in unison as a single audio endpoint.
- To create a room:
- Go to
- To name your room, click .
- Once you've renamed your room, click Add Devices and select all of the devices you want to add.
- To confirm your selection, click .
- After running RoomAdapt, you can use RoomCheck, a 5-second test that analyzes the clarity of your voice from anywhere in the room.
- To run RoomCheck:
- Go to
and select the room you want to check.
- Select Edit Layout by the room's design. If there is no RoomDesign created, add the room's design and drag-and-drop the devices into the room. Make sure the devices in the design are placed in the same physical location as they are in the room.
- With somebody in the room, click and ask them to speak for 5 seconds.
- Once the recording is complete, a color-coordinated heatmap highlighting the audio quality for different areas in the room appears.
- If your heatmap shows inadequate coverage, you can check the room again, or consider moving your devices for better audio pickup.
⑩ Test your Stem Room setup
- Connect your Stem device to your PC using the provided USB-A to USB-B cable.
- When using more than one Stem device in your room, you must use a Stem Hub or Stem Hub Express. The USB connection will be between the Hub and computer.
- Using your preferred conferencing software, start a test call. The Stem Customer Happiness team is available to help carry out your test call, and to answer any other questions you may have.