You can install IntelliMix® Room on one device at a time, or you can use standard software deployment tools to push it to many devices at the same time.
For more about how to use IntelliMix Room and its features, visit the user guide: pubs.shure.com/guide/IntelliMixRoom.
You can install IntelliMix Room on any physical device that meets these requirements:
If you install IntelliMix Room on a hub-type device running Windows, consult the manufacturer's documentation for how to access the operating system and install software.
Devices that don't meet these requirements are not supported. Virtual machines are not supported.
Switches and cables determine how well your audio network performs. Use high-quality switches and cables to make your audio network more reliable.
Network switches should have:
Ethernet cables should be:
These are the recommended Windows settings for conference room audio processing:
Additionally, follow these system best practices:
You can deploy IntelliMix Room using standard software deployment tools. See below for available command line and silent install arguments.
Optional CLI Arguments
Installation and IntelliMix Room Settings
Installer Default Settings
|NIC index||0||The 0th found NIC using the lookup GetEnabledNetworkAdaptersIds|
|Analytics opt out||False||Users have data collection enabled by default.|
|Disable push notifications||True|
|Disable auto update||True|
|Optimize power plan||True|
|Disable network throttling||True|
During installation, the software modifies your firewall to allow access for all Shure .exes. These changes are required to run the software.
This software sends 2 types of data over the network: Shure control data and Dante audio data. You can use the same NIC (network interface card) for both, or use 2 different NICs to separate the traffic.
During installation, you will be asked to choose a network for each one.
Shure control NIC:
Dante audio NIC:
To change the NICs after installation, click the IntelliMix Room icon in the system tray of the computer running IntelliMix Room.
To change Designer's NIC, go to Settings.
IntelliMix Room works with many different types of networks. Here are some of the most common network setups:
To activate the software, you need:
IntelliMix Room must be installed on a device before you can activate that license.
IntelliMix Room uses a cloud license server managed by Flexera. To see information about available licenses and your account, sign in at software.shure.com. Use the username and password you set up during purchase.
IntelliMix Room requires a continuous internet connection to verify each installation's license status. Every 12 hours, the installation checks in with the license server to validate its license. If a device running IntelliMix Room can't contact the cloud license server for 7 days, the installation becomes unlicensed and audio stops passing.
Before purchasing, you can try out a 16-channel version of IntelliMix Room. The software runs exactly like a purchased version during the trial.
To download a trial version, contact your local Shure sales representative (find yours at shure.com).
Once you set up a trial license, you'll get a license ID for the software. Enter that ID in Designer to activate the trial.
To renew your IntelliMix Room licenses, contact your Shure sales representative.
After you renew your licenses, your license ID stays the same. You won't need to make any changes to any existing room setups. All installations will continue running normally.
IntelliMix Room stops passing audio when your license expires.
You will receive email reminders to renew your license 90 days before it expires.
After purchasing, you might need to install IntelliMix Room on a different device than it was originally installed on.
To reassign a license to a new device:
Deactivating the license for an IntelliMix Room installation causes that installation to stop passing audio.
After deactivation, the license is available to be used again on another installation of IntelliMix Room.
To deactivate licenses:
|Protocol||Port||Inbound or outbound?||Description||Applicable .exe|
|UDP||319, 320||Both||PTP clocking||Shure PTP.exe|
|UDP||34441||Both||ARCP (audio routing)||apec3.exe|
|UDP||34455||Both||DBCP (audio routing)||apec3.exe|
|UDP||5353||Both||mDNS (used by mDNSResponder.exe)||Shure mDNSResponder.exe|
|UDP||38801-38810||Both||ConMon channels (unicast)||Shure Common_Server.exe|
|UDP||8702, 8703, 8708||Both||ConMon channels (multicast)||Shure Common_Server.exe|
|UDP||5568||Both||Session Data Transport (SDT), part of ACN||Shure_IntelliMix_Room.exe|
|UDP||8427||Both||Shure SLP (discovery) (multicast)||Shure_IntelliMix_Room.exe|
To control IntelliMix Room with third-party control systems, turn on command strings in Designer. You must choose an open port on the computer running IntelliMix Room to send and receive command strings.
Default port: 2202
Port range: 1025-65534
To test if the port is available:
A complete list of command strings is available at pubs.shure.com/command-strings/IntelliMixRoom.
There are 2 different event logs to help with troubleshooting: the IntelliMix Room-level event log, and the Designer-level event log. Each one logs different types of events.
IntelliMix Room Event Log
To access, open IntelliMix Room from the system tray and select Event log.
IntelliMix Room's event log collects detailed information about the license status, CPU performance, audio performance, and other possible issues. If you need to contact Shure's support team, this event log provides the most detail about each installation.
Designer Event Log
To access, open Designer and select Event log.
Designer's event log collects high-level information about all devices and software controlled by Designer. This event log isn't as detailed as the device-specific event logs.
Event logs collect up to 1,000 entries. Select Export log to create a CSV (comma separated values) document to save and sort the log data.
An action or event has been successfully completed.
An action cannot be completed, but overall functionality is stable.
A problem has occurred that could inhibit functionality.
Provides details on events and errors, including IP address and subnet mask
Time since most recent boot-up
Indicates event type for internal reference
|IntelliMix Room installations won't show up in Designer||
|Licenses won't activate in Designer||
|Clicked IntelliMix Room icon in system tray, and the screen loads continuously||This means IntelliMix Room isn't running properly. Try the following solutions:
|IntelliMix Room won't pass audio||
|Far end hears whispy echo sounds coming from room using IntelliMix Room||
This is likely caused by latency introduced to the signal chain after the AEC reference signal. We have observed devices like soundbars or displays adding extra latency to the signal after it leaves IntelliMix Room. This difference between the AEC reference signal and what comes through the speakers causes problems for the echo canceler's training, and results in a whispy sound.
To fix this problem, delay your AEC reference signal so that it's closer to the signal coming out of the speakers.