You can install IntelliMix® Room on one device at a time, or you can use standard software deployment tools to push it to many devices at the same time.
For more about how to use IntelliMix Room and its features, visit the user guide: pubs.shure.com/guide/IntelliMixRoom.
IntelliMix Room runs on devices that meet both the minimum specifications and the recommended specifications.
For best results:
Devices that don't meet the minimum specifications are not supported. Virtual machines are not supported.
If your device meets the minimum specifications but not the recommended specifications, see the Use Case Limitations.
Switches and cables determine how well your audio network performs. Use high-quality switches and cables to make your audio network more reliable.
Network switches should have:
Ethernet cables should be:
These are the recommended Windows settings for conference room audio processing:
Additionally, follow these system best practices:
Shure IntelliMix Room underwent penetration testing by a reputable third-party security assessment company. The test results placed IntelliMix Room above the average of all applications tested. Going forward, Shure will continue to internally and externally test the security of IntelliMix Room. For more information on the test results, please contact firstname.lastname@example.org.
You can deploy IntelliMix Room using standard software deployment tools. See below for available command line and silent install arguments.
|NIC index||0||The 0th found NIC using the lookup GetEnabledNetworkAdaptersIds|
|Analytics opt out||False||Users have data collection enabled by default.|
|Disable push notifications||True|
|Optimize power plan||True|
|Disable network throttling||True|
During installation, the software modifies your firewall to allow access for all Shure .exes. These changes are required to run the software.
This software sends 2 types of data over the network: Shure control data and Dante audio data. You can use the same NIC (network interface card) for both, or use 2 different NICs to separate the traffic.
During installation, you will be asked to choose a network for each one.
Shure control NIC:
Dante audio NIC:
To change the NICs after installation, click the IntelliMix Room icon in the system tray of the computer running IntelliMix Room.
To change Designer's NIC, go to Settings.
IntelliMix Room works with many different types of networks. Here are some of the most common network setups:
To activate the software, you need:
IntelliMix Room must be installed on a device before you can activate that license.
To see information about available licenses and your account, sign in at software.shure.com. Use the username and password you set up during purchase.
IntelliMix Room initially requires an internet connection to activate your license, but it doesn't require one after activation.
When you receive an IntelliMix Room license from Shure, some of your information is collected and stored.
The information stored includes the following:
This information is stored in data centers that are in Santa Clara, CA and Elk Grove Village, IL.
Before purchasing, you can try out a 16-channel version of IntelliMix Room. The software runs exactly like a purchased version during the trial.
To download a trial version, contact your local Shure sales representative (find yours at shure.com).
Once you set up a trial license, you'll get a license ID for the software. Enter that ID in Designer to activate the trial.
To renew your IntelliMix Room licenses, contact your Shure sales representative.
After you renew your licenses, your license ID stays the same. You won't need to make any changes to any existing room setups. All installations will continue running normally.
IntelliMix Room stops passing audio when your license expires.
You will receive email reminders to renew your license 90 days before it expires.
After purchasing, you might need to install IntelliMix Room on a different device than it was originally installed on. Make sure all devices have an internet connection before attempting to reassign a license.
To reassign a license to a new device:
Deactivating the license for an IntelliMix Room installation causes that installation to stop passing audio. Make sure the device has an internet connection before deactivating.
After deactivation, the license is available to be used again on another installation of IntelliMix Room.
To deactivate licenses:
In some situations, you will need to contact Shure support to deactivate a license. These include:
If there's a conflict with the default port, IntelliMix Room automatically selects a port from the specified range.
|Protocol||Port||Range||Inbound or outbound?||Description||Applicable .exe|
|UDP||n/a||319-320||Both||PTP clocking||C:\Program Files\Shure\IntelliMixRoom\dal\exe\ptp.exe|
|UDP||n/a||34440 - 38000||Both||Audio routing||C:\Program Files\Shure\IntelliMixRoom\dal\exe\apec3.exe|
|UDP||5353||n/a||Both||mDNS||C:\Program Files (x86)\Audinate\Shared Files\mDNSResponder.exe|
|UDP||n/a||38801 - 45000||Both||ConMon channels (unicast)||C:\Program Files\Shure\IntelliMixRoom\dal\exe\conmon_server.exe|
|UDP||n/a||8700 - 8708||Both||ConMon channels (multicast)||C:\Program Files\Shure\IntelliMixRoom\dal\exe\conmon_server.exe|
|UDP||n/a||34336 - 34439, 38001 - 38800||Both||Audio channels||C:\Program Files\Shure\IntelliMixRoom\Shure_IntelliMix_Room.exe|
|UDP||4321||n/a||Both||Audio (multicast)||C:\Program Files\Shure\IntelliMixRoom\Shure_IntelliMix_Room.exe|
|UDP||5568||n/a||Both||Session Data Transport (SDT), part of ACN||C:\Program Files\Shure\IntelliMixRoom\Shure_IntelliMix_Room.exe|
|UDP||n/a||49152-65535||Both||ACN dynamic ports||C:\Program Files\Shure\IntelliMixRoom\Shure_IntelliMix_Room.exe|
|UDP||8427||n/a||Both||Shure SLP (multicast)||C:\Program Files\Shure\IntelliMixRoom\Shure_IntelliMix_Room.exe|
|TCP||n/a||1025-65535||Inbound||Shure Command Strings||C:\Program Files\Shure\IntelliMixRoom\Shure_IntelliMix_Room.exe|
If a device can't connect with the Flexera Cloud License Server after allowing the process through the firewall, allow this domain on your network: flexnetoperations.com.
Alternatively, you can manually allow blocks of IP addresses.
To control IntelliMix Room with third-party control systems, turn on command strings in Designer. You must choose an open port on the computer running IntelliMix Room to send and receive command strings.
Default port: 2202
Port range: 1025-65534
To test if the port is available:
A complete list of command strings is available at pubs.shure.com/command-strings/IntelliMixRoom.
There are 2 different event logs to help with troubleshooting: the IntelliMix Room-level event log, and the Designer-level event log. Each one logs different types of events.
IntelliMix Room Event Log
To access, open IntelliMix Room from the system tray and select Event log.
IntelliMix Room's event log collects detailed information about the license status, CPU performance, audio performance, and other possible issues. If you need to contact Shure's support team, this event log provides the most detail about each installation.
Designer Event Log
To access, open Designer and select Event log.
Designer's event log collects high-level information about all devices and software controlled by Designer. This event log isn't as detailed as the device-specific event logs.
Event logs collect up to 1,000 entries. Select Export log to create a CSV (comma separated values) document to save and sort the log data.
An action or event has been successfully completed.
An action cannot be completed, but overall functionality is stable.
A problem has occurred that could inhibit functionality.
Provides details on events and errors, including IP address and subnet mask
Time since most recent boot-up
Indicates event type for internal reference
|IntelliMix Room installations won't show up in Designer||
|Licenses won't activate in Designer||
|Clicked IntelliMix Room icon in system tray, and the screen loads continuously||This means IntelliMix Room isn't running properly. Try the following solutions:
|IntelliMix Room won't pass audio||
|Far end hears whispy echo sounds coming from room using IntelliMix Room||
This is likely caused by latency introduced to the signal chain after the AEC reference signal. We have observed devices like soundbars or displays adding extra latency to the signal after it leaves IntelliMix Room. This difference between the AEC reference signal and what comes through the speakers causes problems for the echo canceler's training, and results in a whispy sound.
To fix this problem, delay your AEC reference signal so that it's closer to the signal coming out of the speakers.
Didn't find what you need? Contact our customer support to get help.