Use this guide to install Shure SystemOn Audio Asset Management Software on a Windows server. After completing the installation, configure the software for your team to easily manage your audio network. See Up and Running After Installation for more details.
Shure System Support provides regional support teams with in-depth knowledge of Shure devices, digital audio networking, and best practices for your installation. If you encounter any issues during installation or setup of the software, contact Shure System Support for assistance. In the Americas region, you can call 312-736-6006 or visit www.shure.com to find your local support contact.
The following Shure devices are supported in SystemOn. Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
See Firmware Updates for more information on updating firmware.
View user guides and detailed information for Shure devices at pubs.shure.com
Firmware is embedded software in each component that controls functionality. Periodically, new versions of firmware are developed to incorporate additional features and enhancements. To take advantage of design improvements, new versions of the firmware can be uploaded and installed directly through SystemOn.
Note: You cannot use SystemOn 4.3 to update:
For those devices unsupported by SystemOn, use the Shure Update Utility (SUU) to update the firmware. Download the SUU from https://www.shure.com/en-US/products/software/shure_update_utility.
Perform the following steps to update the firmware:
CAUTION! Ensure the device has a stable network connection during the update. Do not turn off the device until the update is complete.
Note: This button will be labeled either "Check for updates..." or "[#] updates available"
Tip: The dropdown in the upper right allows you to quickly Select: All or Select: None.
Note: After updating, you may need to clear your browser's cache to display updates to the device's web application.
The recommended best practice is that all devices are on the most current release of their respective firmware. To view the firmware version of each device on the network, navigate to All devices.
|Server Inbound Ports
HTTP and Web Sockets
Make sure your operating system is up-to-date before software installation.
|Back Up the MongoDB Database||By default, your system creates daily backups of the MongoDB database. See the Backup and Restore Mongo Database for more information.|
|Integrate SMTP server with SystemOn||After installing the software, connect SystemOn to your SMTP server from the Integrations page. SMTP is required to recover usernames and reset passwords, including the password for the built-in admin account.|
The follow operating systems are supported on a physical or virtual machine:
The following are the minimum versions supported on browsers:
|System memory||16 GB of RAM availableImportant: When using a virtual machine, ensure that you dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may prevent Shure services from starting on reboot.|
|Hard-disk space||2 GB available|
|Processor||i5 Dual-core processor|
The following settings are automatically made during software installation.
The following prerequisites are automatically added during the installation process:
To set up Shure SystemOn to operate across subnets, follow these prerequisites:
The following is required for communication between the server and Shure devices.
Protect against data loss by backing up the MongoDB database (installed with SystemOn) that stores your Shure software information. Backups are also useful when migrating to a new server.
Backups store all projects, locations, and device settings that your team makes in the software. For backup restoration, only those backup files (.bak) that match the current operating software version are supported.
You must identify the dynamically allocated port for MongoDB by looking in the configuration section of:
"[location of SystemOn Software install directory]\Services\Mongo-3.4.0\Bin\mongod.cfg"
The port number is specified in the following lines:
port: [port #]
Use the machine installed with the software to create the MongoDB backup.
"[location of SystemOn Software install directory]\Services\Mongo-3.4.0\Bin\mongodump.exe" --host localhost
--port [MongoDB port number] --gzip --archive="[path and file name of backup]"
Tip: Sample command line with default settings:
"c:\Program Files\Shure\Shure Networked Systems Software\Services\Mongo-3.4.0\Bin\mongodump.exe" --host localhost
--port [MongoDB port number] --gzip --archive="c:\Shure.bak"
"[location of SystemOn Software install directory]\Services\Mongo-3.4.0\Bin\mongorestore.exe" --host localhost
--port [MongoDB port number] --drop --gzip --archive="[path and file name of backup]"
Tip: Sample command line with default settings:
"c:\Program Files\Shure\Shure Networked Systems Software\Services\Mongo-3.4.0\Bin\mongorestore.exe” --host localhost
--port [MongoDB port number] --drop --gzip --archive="c:\Shure.bak"
iisresetat the command prompt.
The following configurations are optional, but they add functionality to SystemOn and make it easier for the A/V support team to effectively manage their Shure devices. Some of these settings may require information from your network administrator.
Have these items ready to streamline the setup process and get your team up and running in SystemOn:
Connect the SystemOn server to your audio network by selecting the correct network interface card (NIC) at. If more than one NIC is available on your machine, choose the card with an IP address in the same range as your devices.
You can set up a base URL to access your SystemOn site from a familiar name, like http://systemon.mycompany.com. This is the address your team will use to access SystemOn software.
Set up a DNS alias on your DNS controller to access your SystemOn site from a canonical URL. For example, if you create a DNS alias of SystemOn, you will be able to access this software from: http://systemon.mycompany.com or http://systemon.
Add accounts from your user directory by integrating with your LDAP (Lightweight Directory Access Protocol) database. LDAP integration reduces set up time by importing existing users and simplifies your team's workflow by using the same sign in credentials.
For users imported from LDAP, passwords are maintained by the LDAP database and referenced by SystemOn during sign in. To avoid a conflict with the database, these users cannot reset their passwords through SystemOn.
Set up automatic emails to notify your team of important updates to their devices.
From: AV-Alerts [mailto:AV-Alerts@mycompany.com]
Sent: Friday, December 16, 2018 10:29 AM
To: AV Tech <AVemail@example.com>
Subject: SystemOn - Device is missing - Channel 1
Device is missing:
Channel 1 (172.17.30.11) is missing.
Last seen at 12/16/2018 10:29:19 AM
Set up automatic SMS text messaging to alert your team of important updates to their devices. Shure SystemOn uses your Twilio account to facilitate the messages.
Note: An internet connection is required on the server or computer installed with SystemOn